Shipping policy

Shipping Policy

Thank you for shopping with Veraila. Please read our shipping policy carefully before placing your order.

Where We Ship

We ship to all 50 U.S. states and to 27 international destinations, including Australia, Canada, the United Kingdom, most of the European Union, Japan, South Korea, Singapore, and more. If your country is not listed at checkout, please contact us and we'll do our best to help.

Processing Time

All orders are processed within 1–3 business days (Monday–Friday, excluding U.S. federal holidays). Orders placed on weekends or holidays will begin processing on the next business day. You will receive an email with tracking information once your order has shipped.

Shipping Methods & Rates — United States

Method	Cost	Estimated Delivery
Standard Shipping	$8.00	5–8 business days
Free Standard Shipping	FREE on orders $50+	5–8 business days
Express Shipping	$15.00	2–3 business days

Free Shipping Threshold

Enjoy free standard shipping on all U.S. orders of $50 or more (before taxes and after any discounts are applied). This offer applies automatically at checkout — no code needed.

International Shipping

International rates are calculated in real time at checkout based on your destination and package weight, via USPS and DHL Express. Estimated delivery times vary by destination but are typically 7–21 business days. Customers are responsible for any applicable import duties, taxes, or customs fees charged by their country.

Packaging & Food Safety

Veraila products are packed with care using food-safe, protective materials to ensure your items arrive fresh and intact. During warmer months or for temperature-sensitive orders, we take additional precautions to maintain product quality in transit. If you have any concerns about your shipment upon arrival, please contact us immediately.

Order Tracking

Once your order ships, you'll receive a shipping confirmation email with a tracking number. You can use this number to track your order directly on the carrier's website. Please allow up to 24 hours for tracking information to become active after you receive your confirmation email.

Shipping Delays

While we do our best to meet estimated delivery windows, delays can occasionally occur due to high order volumes (especially around holidays), extreme weather, or carrier disruptions. Veraila is not responsible for delays caused by the carrier once the package has been handed off. If your package is significantly delayed, please reach out and we'll work with you to resolve the situation.

Lost or Damaged Shipments

If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date. Include your order number and photos of any damage, and we'll make it right.